1. How do I apply for one of your properties?
You can apply for a property directly through our website. Simply browse the available listings, select the property you are interested in, and click the “Apply Now” button to fill out the application form.
2. What do I need to submit with my rental application?
Typically, you will need to provide proof of income, rental history, references, and a copy of your photo ID. The exact requirements may vary, so please check the listing details or contact us for more information.
3. How much is the security deposit?
The security deposit amount varies by property. It is usually equivalent to one month’s rent but may be higher based on your application screening.
4. Is the security deposit refundable?
Yes, the security deposit is refundable provided that the property is returned in the same condition as when you moved in, normal wear and tear excepted.
5. What is included in the rent?
This varies by property. Utilities such as water, gas, and electricity may or may not be included. Please refer to the specific property listing or contact us to confirm what is included in your rent.
6. How do I pay rent?
Rent can be paid online through our tenant portal. We accept payment by checks (EFTs) and credit/debit cards.
7. What happens if I pay my rent late?
A late fee will be applied to your account if rent is not paid by the due date. The amount and conditions of late fees are outlined in your lease agreement.
8. How do I request maintenance or repairs?
Please submit all maintenance requests through our online tenant portal. If it is an emergency, call our 24/7 emergency maintenance number immediately.
9. Can I personalize or paint my rental unit?
Any changes to the property, including painting, require written approval from the property management. Please submit your request in writing for review.
10. What is the policy on renewing my lease?
You will receive a notification prior to the end of your lease with renewal options. Please contact our office if you have specific questions about renewing your lease.
11. What do I need to do if I plan to move out?
Please provide written notice in accordance with the terms of your lease. Be sure to review your lease for specific move-out procedures and any cleaning or property condition requirements.
12. How will my security deposit be returned to me?
Your security deposit will be returned via check to your last known address, minus any deductions for cleaning, damages, or unpaid rent, within the time frame specified by state law.
13. Who is responsible for pest control?
Please check your lease agreement for specific details. Tenants are responsible for keeping the property clean and free of pests.
14. Is renters’ insurance required?
Yes, all tenants are required to carry renters’ insurance. Proof of insurance must be provided before you can move in.
15. How can I contact the property management office?
You can contact our office via phone, email, or through our website. Our office hours and contact information are listed on our website.